Firmsy Privacy Policy


1.1 This Privacy Policy sets out how We will collect, use, disclose and protect Your personal information.

1.2 This Privacy Policy does not seek to limit or exclude any of Your rights under any applicable privacy laws.

1.3 Unless defined in this Privacy Policy or the context otherwise requires, capitalised terms used in this Privacy Policy have the meaning given to them in the terms and conditions available on the Website from time to time (the “Terms”).

1.4 The rules of interpretation set out in the Terms also apply to this Privacy Policy.


2.1 We may change this Privacy Policy by uploading a revised Privacy Policy onto the Website. The change will apply from the date that We upload the revised Privacy Policy.


3.1 We collect personal information about You from:

3.1.1 You, when You provide that personal information to Us, including via the Website and any related service, through any registration or subscription process, through any contact with Us (e.g. telephone call or email), or when You buy or use Our Website or Services; and

3.1.2 third parties where You have authorised this or the information is publicly available.

3.2 If possible, We will collect personal information from You directly.


4.1 We may use Your personal information:

4.1.1 to verify Your identity;

4.1.2 to provide Services and products to You;

4.1.3 to market Our Services to You, including contacting You electronically (e.g. by text or email for this purpose);

4.1.4 to improve the Services that We provide to You;

4.1.5 to undertake credit checks of You (if necessary);

4.1.6 to bill You and to collect money that You owe Us, including authorising and processing credit card transactions;

4.1.7 to respond to communications from You;

4.1.8 to conduct research and statistical analysis (on an anonymised basis);

4.1.9 to protect and/or enforce Our legal rights and interests, including defending any claim; and

4.1.10 for any other purpose authorised by You or at law.


5.1 Generally We will not disclose Your personal information unless You have authorised Us to do so.

5.2 We may disclose Your personal information (and by agreeing to these terms You authorise Us to so disclose Your personal information) to:

5.2.1 another company within Our group;

5.2.2 any business that supports Our services and products, including any person that hosts or maintains any Underlying System or data centre that We use to provide the Website or other Services;

5.2.3 a credit reference agency for the purpose of credit checking You;

5.2.4 other third parties (for anonymised statistical information);

5.2.5 a person who can require Us to supply Your personal information (e.g. a regulatory authority);

5.2.6 any other person authorised by any law (e.g. a law enforcement agency);

5.2.7 any other person authorised by You.

5.3 A business that supports Our Website and Services may be located outside Your country of residence. This may mean Your personal information is held and processed outside Your country of residence.


6.1 We will take reasonable steps to keep Your personal information safe from loss, unauthorised activity, or other misuse.


7.1 Subject to certain limited grounds for refusal set out in applicable laws, You have the right to access Your readily retrievable personal information that We hold and to request a correction to Your personal information. Before You exercise this right, We will need evidence to confirm that You are the individual to whom the personal information relates.

7.2 In respect of a request for correction, if We think the correction is reasonable and We are reasonably able to change the personal information, We will make the correction. If We do not make the correction, We will take reasonable steps to note on the personal information that You requested the correction.

7.3 If You want to exercise either of the above rights, email Us at [email protected]. Your email should provide evidence of who You are and set out the details of Your request (e.g. the personal information, or the correction, that You are requesting).

7.4 We may charge You Our reasonable costs of providing to You copies of Your personal information or correcting that information.


8.1 While We take reasonable steps to maintain secure internet connections, if You provide Us with personal information over the internet, the provision of that information is at Your own risk.

8.2 If You post Your personal information on the Website’s message board and/or in any chat room, You acknowledge and agree that the information You post is publicly available.

8.3 If You follow a link on Our Website to another website, the owner of that website will have its own privacy policy relating to Your personal information. We suggest You review that website’s privacy policy before You provide personal information.

8.4 We may also collect technical information whenever You log on to Your Account, or visit the public version of, Our Website. This may include information about the way users arrive at, browse through and interact with Our Website. We may collect this type of technical information through the use of cookies and other means. Cookies are alphanumeric identifiers that We transfer to Your computer’s hard drive to enable Our systems to recognise Your browser. If You want to disable cookies, You may do so by changing the settings on Your browser. However, if You do so, You may not be able to use all of the functions on the Website. We use the technical information We collect to have a better understanding of the way people use Our Website, to improve the way it works and to personalise it to be more relevant and useful to Your particular needs. We may also use this information to assist in making any advertising We display on the Website more personalised and applicable to Your interests.


9.1 Individuals join Our mailing lists and are added to Our email database using the forms provided on this Website. We do not sell, rent, loan, trade, or lease the addresses on Our lists to anyone.

9.2 We strive to only send email to those who want to receive it. If You would not like to receive future emails from Us, please use the ‘unsubscribe’ link located at the bottom of Our email communications.